Privacy Policy

This Privacy Policy explains how Boolby handles personal data when you use the Service, including signup, closed beta waitlist, profiles, matching, chat, safety tools, premium, support, legal requests and admin/moderation systems.

Boolby is intended for users aged 18 and older. We do not knowingly allow minors to create accounts.

We may collect:

• Account data: email, password hash, account ID, username, gamertag, birthdate, age, gender, account status, role, signup date and verification status.
• Security data: sessions, trusted devices, 2FA status, recovery-code metadata, password reset/change logs, IP address, user agent and security events.
• Profile data: photos, bio, games, genres, languages, active hours, playstyle, social energy, looking-for choices, country/city/location preferences, verification status, premium theme choices and profile settings.
• Matching data: swipes, passes, likes, super likes, matches, blocks, unmatches, reputation and profile views.
• Chat data: messages, timestamps, moderation signals, flags and report context.
• Safety/moderation data: reports, warnings, bans, appeals, AI flags, verification submissions, admin notes and audit logs.
• Support data: support tickets, replies, attachments and categories.
• Premium/billing data: plan status, coupons, grants, subscription IDs, payment provider references, renewal/cancellation events and billing portal metadata.
• Waitlist data: email address, joined date, invited/emailed status and signup conversion marker.
• Technical data: cookies, local storage, device/browser information, logs, performance data and error diagnostics.

We use data to:

• Create and secure accounts.
• Verify email, age eligibility and account ownership.
• Run profiles, Discover, matching, filters, location/near-me, likes, matches, chat and reputation.
• Operate Closed Beta, waitlists and beta wave emails.
• Provide premium features, coupons, grants and billing support.
• Send service emails and notifications.
• Detect spam, scams, harassment, threats, ban evasion and abuse.
• Review reports, appeals, support tickets and verification submissions.
• Improve reliability, troubleshoot bugs and measure service health.
• Comply with legal obligations and enforce our Terms and policies.

Where GDPR or similar laws apply, our legal bases may include:

• Contract: to create your account and provide the Service.
• Legitimate interests: to keep Boolby safe, prevent fraud, moderate abuse, improve reliability and operate a social platform.
• Consent: where we ask for optional permissions, such as certain cookies, marketing or device/browser features.
• Legal obligation: where records, reports, tax, accounting, consumer or law-enforcement obligations apply.
• Vital interests: where needed to protect someone from serious and immediate harm.

The specific basis depends on the feature and context.

Boolby may process profile text, support text, reports, chat messages, images and behavior signals with automated moderation tools. These tools help detect scams, harassment, threats, adult-service promotion, spam, unsafe sexual content, self-harm risks and other policy violations.

Automated moderation may block content, flag it for review, or create a risk signal. Human staff may review relevant context where needed. You can appeal warnings or bans through Safety & appeals or Support.

Access is limited based on role and need. Normal users see public profile and chat information. Staff tools may give Owner, admins, moderators or support access to specific data needed for support, reports, safety, GDPR handling, billing support or platform health.

Sensitive admin actions should be audit logged. We do not sell your personal data.

We may use service providers for hosting, database, object storage, email delivery, payments, analytics, moderation APIs, monitoring, security and support tooling.

Providers may process data only as needed to provide their service to Boolby, subject to applicable agreements and safeguards.

We keep data only as long as needed for the purposes described here, unless a longer period is required or permitted by law.

Examples:

• Account and profile data is kept while the account exists.
• Deleted accounts may enter a recovery window before permanent deletion.
• Safety, ban, report and audit records may be retained longer to prevent abuse and enforce rules.
• Billing records may be retained for accounting, tax and dispute purposes.
• Backups may retain deleted data for a limited period until overwritten.

When data is no longer needed, it is deleted, anonymized or isolated according to our processes.

You can edit profile fields, pause your profile, change settings, block users, delete photos, request data export, request deletion and contact Support.

If GDPR or similar laws apply, you may have rights to access, correct, delete, restrict, object, port data, withdraw consent, and complain to a regulator. See GDPR Information for more detail.

Boolby can update this Privacy Policy at any time to reflect product changes, legal changes, safety changes, provider changes or business changes. The latest version is posted in the Legal Center. Material changes may be announced in-app or by email.